Customer Success: Luxury Hotel Gains New Revenue by Converting to globalVCard’s Electronic Payments

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Efficiency is important in any business and your accounting department isn’t any different. Find out how our customer, LaPlaya Beach & Golf Resorts, has successfully saved time and money by implementing CSI globalVCard electronic payments.

The Challenge:
LaPlaya Beach & Golf Resort is a luxurious beachfront destination in Naples, Florida. Ranked among the world’s best hotels, one of the things that was not modernized was the back office accounting department.

“We were still relying on paper checks for most of our payments,” recalls Kimberly Michaux, Assistant Controller. “We spent hours every month trying to reconcile outstanding checks and tracking down lost payments, which all resulted in payment delays to our vendors.”

The Electronic Payments Solution:
“I remember thinking it sounded too good to be true, but after thorough research, we were willing to give it a try.”

She was initially concerned about the functionality of the new system, and the learning curve that would be required. Michaux admits that the implementation was not entirely seamless.

“We had some initial glitches that required some extra customization between our systems, but the true testament to a company’s integrity is how they handle situations when not everything is perfect. “

Transitioning to CSI globalVCard’s payment system has freed up time and allowed Michaux to concentration on many other projects rather than continuously tracking down payments.

“Our payments are made on time, I have complete visibility over them and we also have a nice financial gain with the rebate. Accounting now has a revenue stream, which has been a very nice addition to our hotel’s bottom line.”

What would she say to other financial executives who are considering the move to globalVCard?

“There is nothing to lose. Once you’re up and running, the system is great. The rebates are now an expected part of our monthly and annual revenue projections and our account team at CSI is always looking for ways to help us increase our rebate potential”.

 

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