The Spring Lake Country Club (SLCC) is an 18-hole golf course situated around the beautiful Spring Lake in Michigan, complimented by an amenity-rich clubhouse that offers members the option of several dining areas, bars, and a pool area.
To maintain this establishement, as is common in the Country Club setting, a Controller is hired to manage multiple areas of the business, effectively overseeing all club finances and accounting processes, as well as human resources and IT issues.
All payments were historically paid by paper checks. During peak season, almost two hundred payments could be issued each month, most of which required manually printing checks, putting into envelops, running through a postal meter, dropping into mail, and then tracking until cleared by the bank. Any lost or damaged checks that needed replacement were also handled manually and included additional steps along with stop payment costs required by the bank.
Drew Nooney has been the controller of SLCC for over 14 years. “I was of the mindset that if it wasn’t broken then why fix it? Ultimately it fell on my shoulders to embrace change and make our club more efficient and profitable.”
CSI’s payments solution was introduced to Spring Lake Country Club through a webinar. At first, they thought it sounded too good to be true. Automated payments for all types of payments and no more manual processing plus a system that seamlessly integrated with their accounting software, Jonas Club Management.
From the very first call, CSI’s dedicated representatives were responsive, helpful, and knowledgeable. The personalization of the entire implementation and training process, which included a step-by-step guide with screen shots of the process from their ERP system to their portal, proved their deep understanding of the golf club vertical which brought trust to the process and made it a no brainer to recommend to other club controllers.