Product Support Specialist
Headquarters: Bonita Springs, Florida Position Type: Full-time About CSI Corporate Spending Innovations (CSI) provides innovative payment solutions to world-leading brands with [...]
How does the CSI electronic accounts payable solution differ from what is generally offered by our commercial bank?
CSI offers a total AP solution which is fully integrated into any ERP. From a technology and accounting system integration standpoint, there are few financial institutions that come close to [...]
What are the key business and legal terms that have been pre-negotiated between CSI and the RHG procurement team? What are the benefits of going through this arrangement versus contracting directly?
The RHG procurement team has vetted CSI’s customer-facing agreements and numerous modifications have been made to meet their criteria. Further, RHG has negotiated best-in-class virtual card [...]
Our current AP process appears to operate smoothly. Why should we consider changing this process or use an outside vendor to facilitate AP spend?
Despite a seemingly smooth process, there is always opportunity to achieve greater efficiencies and increased revenue by driving more robust adoption of electronic payments acceptance from your [...]
What are the rebate terms offered to RHG properties for virtual card spend? How do these terms compare to programs offered by other providers?
Complete rebate terms are detailed in the Application Package. CSI passes the vast majority of interchange procured from AP payments along to its RHG properties. The rebate terms offered are [...]
How do I best make a quantitative and qualitative argument to my senior stakeholders about electronic accounts payable automaton and the competitive differentiators of CSI?
Our no-cost vendor match will demonstrate immediate cost savings and revenue potential through the use of CSI’s electronic accounts payable platform prior to the establishment of any business [...]
How do you manage ongoing support on both the customer and vendor side?
Customers have a dedicated relationship manager that is with them throughout the life of the program and serves as a direct point of contact for any questions, issues, and support as needed. The [...]
What types of business customers or industries does CSI support, and why have they selected your organization over your competitors?
CSI supports business-to-business payments on behalf of any size corporate customer. All of our relationship managers are AP certified and provide specialized support, which is typically [...]
My treasury bank offers AP services with ERP integrations. Why would we seek to complicate the mix with a new provider?
To participate in the CSI program offered, there is no requirement to change bank treasury relationships or ERP systems. CSI layers into existing processes and ERPs to introduce a faster, more [...]
We have heard that virtual cards are not universally accepted by suppliers. What sort of acceptance rates do you see and how does this differ from your competitors?
Acceptance rates of CSI facilitated virtual card payments are typically higher than competitor’s rates due to dedicated enrollment teams and CSI’s specialization in many key industry verticals [...]
